Refund & Return Policy
Last updated: June 2026
Our 60-Day Money-Back Guarantee
Your satisfaction is our priority. Every LungVicks order is backed by a 60-day money-back guarantee. If you are not completely satisfied with your purchase for any reason, you may request a full refund of the purchase price within 60 days of your original order date.
How to Request a Refund
- Email [email protected] or call +1 (737) 237-9796 within 60 days of your purchase date.
- Include your order number and the email used at checkout.
- Our team will provide return instructions, including the return address.
- Return any remaining or unopened bottles as instructed.
Refund Processing
Once your request is approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer. Shipping charges, where applicable, are non-refundable. Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, contact us within 30 days of delivery and we'll arrange a replacement or full refund at no cost to you.
Questions
For any questions about returns or refunds, our US-based support team is available Monday–Friday, 9:00 AM – 5:00 PM EST at [email protected] or +1 (737) 237-9796.